A Year of Growth and Service at Hillside - Diela Pop, Intake Clerk

Diela Pop, Intake Clerk

My name is Diela Pop, and I have had the pleasure of working for Hillside Health Care for a year. Now that I have finished my first year, I would like to share my experience. To begin with, because this was my first job, I received training from Jennifer, for which I am very grateful. I learned a lot about taking vital signs, handling complaints, charting, and more. I am constantly learning new things. Now that I am in charge of opening the clinic in the morning, I typically take the 6:40 AM bus in Punta Gorda to arrive on time. I engage with patients and staff daily, so I use my communication skills often during the workday.  

Communication is important because it supports our collaboration at Hillside.  Bilingualism is another skill that I use. For  example, I use my interpretation abilities  to support the doctor when it comes to  patients who don’t speak English. Some times, explaining medical terms to patients  in different languages can be challenging,  but I find creative ways to do it. I also use  multitasking as a talent in my field of work.  I also often assist with mobile operations.  We typically leave the Hillside compound  at 7 AM and drive to the site. One of  our team’s experiences was performing mobile work outside because the health post didn’t  have a key. It was difficult for us, but we still saw all the  patients who came to the clinic. Mobile work is always  hot, sweaty, and busy. Occasionally, we do home  visits for patients who cannot walk or have injuries.  

I am extremely pleased to be part of the Hillside team,  as it has given me the opportunity to showcase my  skills and demonstrate empathy for others. Many peo ple commend the clinic for its strong commitment to  helping the people of Belize, particularly in the Toledo  District, and for its caring and dedicated staff, who are  always striving to enhance their expertise.